Refund policy

Custom orders: no change-of-mind refunds once you've approved your proof

Faulty, damaged or not what you approved? You're covered by the Australian Consumer Law, and we'll put it right.

Why it's worded this way: every item is made to your design, so once you've approved the proof we can't take it back because you've changed your mind. But the law doesn't let any business refuse refunds altogether, so your rights for faulty items always stand.

Before you approve the proof: you can cancel for a full refund, for any reason.

After you approve the proof: we don't offer refunds or exchanges for a change of mind (for example, you no longer want it or chose the wrong size). This doesn't affect your rights if the item is faulty, doesn't match the approved proof, or isn't as described.

Your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you're entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

If something's wrong: reply to your order confirmation email, or contact us through our website, with your order number and a photo. There's no deadline in our policy: tell us when you notice it. If the problem is with our work, we'll remake it, repair it or refund you, as the law requires, and we cover return postage for faulty items.

Refunds are paid to your original payment method.